You may enroll for coverage at an Authorized Retailer location or through an online method after obtaining an eligible product. Enrollment must occur within 30 days of device purchase and proof of purchase must be provided.
Coverage is immediate when enrolled on the day of device purchase. If enrolled 30 days after device purchase, a 30-day waiting period for coverage exists.
GRIP covers the handset or communication device you purchased from an Authorized Retailer from accidental damage, loss, theft, and malfunction (after the manufacturer´s warranty expires). Normal wear and tear and cosmetic damage to equipment is not covered.
The monthly or annual subscriber fee will be provided during the enrollment process for the specific eligible device. The fee may be charged to your credit card separate from your carrier bill.
If you purchase a new phone and did not have a previous claim, you can transfer coverage. You must e-mail Cell Brokerage, LLC at firstname.lastname@example.org with your name, cell phone number, new cell phone make, new cell phone serial number. Only equipment listed will be replaced in the event of a claim.
Filing a claim is done quickly here by logging into your account. You may also call us at 866-664-4747.
Upon a quick claims approval process, you are required to pay a deductible, and you will be given a replacement device per instructions from the claims representative. Return of your damaged device is required.
You will be charged a salvage fee, not to exceed actual retail value, in addition to the deductible required to obtain a replacement. These fees can be charged to your credit card on file or by submitting a new credit card.
If you no longer use the phone, you must notify Cell Brokerage, LLC to cancel coverage.
Mail a written request to: Cell Brokerage, LLC, 9970 W. Cheyenne Ave., Las Vegas, NV 89129 or call 1-866-664-GRIP (4747).
You must notify Cell Brokerage, LLC within 90-days of receipt of the replacement device for a no-cost exchange. If it is determined there is damage to the replacement device, you will be charged full retail value of the device.
Failure to pay insurance premiums result in attempts to reach you by USPS mail, email and phone. If your policy is cancelled, you can request a review for reactivation within 48 hours.
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Cell Brokerage, LLC